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Terms & Conditions

Acceptance of the Terms

By registering an account, accessing our website or mobile application (the "Platform"), downloading any software, or participating in any game or promotion on the Platform, you ("You" or "User") acknowledge that You have read, understood, and agree to be bound by these Terms and Conditions (the "Terms"). If You do not agree with these Terms, please leave our website immediately.

Eligibility Requirements

To use the Platform and its services, You must meet the following eligibility requirements:

  • Be at least 18 years old or the minimum age required in Your jurisdiction.
  • Not be a resident of any country subject to international trade sanctions (including but not limited to Cuba, Iran, North Korea, Sudan, Syria, Crimea).
  • Comply with these Terms and all applicable laws.

Minimum Age Requirements

The minimum age for accessing our website is 18 years old. However, some jurisdictions may require users to be at least 19 or 21 to access certain content. It is Your responsibility to comply with the relevant laws in Your jurisdiction.

Geographic Restrictions

Our services are intended solely for the use of residents within specific geographic areas (including but not limited to Canada). We reserve the right to restrict access from any country, region, or territory at our discretion.

Account Registration Rules

  • You must register a unique account on the Platform. Duplicate accounts will be terminated.
  • You represent and warrant that all registration information provided is true, accurate, current and complete.
  • Upon registering an account, You are responsible for maintaining its security and confidentiality.

One-account-per-user Policies

You may only maintain one active account per user across our platform.

Identity Verification and KYC

To verify Your identity and comply with anti-money laundering regulations, we reserve the right to request additional information or documentation from time to time. By registering an account, You grant us permission to perform these verification checks as reasonably necessary in accordance with applicable laws.

Account Accuracy Obligations

You must ensure that your registered address is current and accurate at all times. Failure to provide correct contact details may result in restricted access to our services or platform termination.

Account Security Responsibilities

You are responsible for maintaining the confidentiality of Your account login credentials, including but not limited to username and password. You agree to notify us immediately of any unauthorized use, loss or theft of these credentials.

Login Credentials and Password Protection

  • When creating an account, you choose a unique and complex password.
  • You agree that we have no obligation to verify the identity of anyone claiming to be you or using your login details.
  • By logging in regularly, you confirm that our system has correctly generated its own randomised session codes.

Restricted Behaviour and Prohibited Activities

By using this platform, you agree not to engage in any activities prohibited by these terms including but limited to:

  • Breach of applicable laws
  • Impersonation or manipulation of the user experience for personal gain
  • Misuse of bonuses or promotions (described below)
  • Collusion with other players to manipulate game outcomes

Multi-accounting and Fraud Prevention

We reserve the right at our discretion to terminate any accounts suspected of multi-accounting, attempting to bypass account restrictions, colluding with other users, manipulating system files or engaging in prohibited activities as identified above.

Bonus and Promotion Rules

By accepting bonuses and participating in promotions on this Platform:

  • You acknowledge that not all games contribute towards bonus wagering.
  • Wager requirements apply (typically within 7-14 days).
  • Winnings from free play will be capped at the stated limits or platform limitations applicable to free-play rounds.

Wagering and Gameplay Conditions

When playing with real money, you agree:

  • Games must be played in a fair manner - using only one account.
  • Multi-hand bets are strictly prohibited on certain games (such as Blackjack).
  • The use of any form of software designed to bypass game mechanics or other technical methods is also explicitly forbidden.

Bonus Abuse Prevention

By participating in bonuses and promotions, you understand that abuse may result in loss of bonus eligibility. Examples include: attempting multiple withdrawals without fulfilling wagering requirements; playing at tables offering lower RTPs than allowed during promotional periods. We maintain the right to modify such conditions as reasonably necessary under law or platform management.

Deposits and Withdrawals

Withdrawal requests will be processed once account verification has been completed (if required). Processing times for these transactions may vary depending on payment method choice and jurisdiction applicable to that withdrawal request; please note that processing of withdrawal requests via third-party services is the responsibility of their operators. By using our service, you agree not to dispute or reverse any chargebacks initiated due to non-compliance with deposit/withdrawal rules as laid out below.

Verification before Withdrawals

Before issuing a payout to your requested method of payment:

  • We may require documentation that we can reasonably request from time-to-time in compliance with anti-money laundering, anti-terrorism financing and similar legislation worldwide; this could include:
    • Proof of ID
    • Copy of bank statement(s)
    • Other documents (at our discretion) that are relevant for the service being provided or if needed under applicable law.

Processing and Review Procedures

Withdrawal requests will be processed in accordance with these Terms. In case we suspect money laundering, fraudulent activity or any other prohibited activities as described above, withdrawals may be delayed pending review; further proof of identity/documentation as reasonably necessary to establish user identities/eligibility for such transaction shall then take place.

Responsible Gambling Expectations

We encourage users to gamble responsibly and are committed to promoting responsible gaming practices. We reserve the right at all times to restrict access or modify accounts under circumstances indicating reckless spending, account manipulation (multi-accounting), potential problem-gambling situations among other instances described above for which we will not be held accountable by law due their non-actionable nature in this instance.

Self-exclusion and Account Restrictions

You can opt out from playing the games on our Platform. However:

  • Upon registering to self-exclude, you understand that your access may still have limited functionality as a way of identifying any fraudulent account activities for future verification purposes only.
  • If restrictions remain in place under jurisdictions where problem-gambling advice is required: further information regarding available support groups and their policies can be found on our 'Responsible Gambling' section.

Game Fairness and RNG Systems

We maintain the highest standards in ensuring fairness. These may include:

  • Implementing Random Number Generator (RNG) systems which are certified by reputable auditors;
  • Complying with regulatory requirements where gambling authorities have their own rules on generating outcomes randomly within games as a mandatory measure.

Technical Interruptions or Voided Gameplay

In circumstances outside our control, including but not limited to server outages and internet connectivity issues:

  • We reserve the right at all times for fair management of any resulting gameplay anomalies.
  • Where technical errors occur (server malfunction etc.), we will attempt in good faith where possible for equitable compensation if affected game is considered a winner.

Suspension or Closure of Accounts

Upon reasonable suspicion, our company may terminate access rights and/or cancel accounts that do not comply with laws (including tax obligations).

Intellectual Property and Platform Ownership

By accessing this platform:

  • You acknowledge ownership/legitimate licensing agreement over all games including copyright held within by the applicable parties for commercial distribution in territories where allowed;
  • We reserve all relevant trademarks.

Limitation of Liability

In no event will we be liable to any party for any indirect, consequential or special damages resulting from your use (or misuse) of this platform; loss of business earnings or income stemming directly from account management/withdrawal processing restrictions enforced as per these terms shall not fall under the umbrella provided by our protection limits - please carefully review applicable laws.

Modification of Terms

We reserve the right to modify, suspend and terminate access to any service or feature without prior notice at our discretion. Your continued use of our Platform after changes are implemented constitutes acceptance thereof.